Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account, subject to the terms below. This policy applies to products bought from G-10.

You can return an unwanted product to us at no charge, provided:

  • It is undamaged and unused, with the original labels and stickers still attached;
  • It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • It is not missing any parts;
  • You log a return on the Website within 14 days from order creation. After 14 days, you can only return a product if it is defective within 6 months from delivery to or collection by you.

We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).  Please bear in mind that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

In the event of a return due to a customer fault, such as the ordering of the incorrect size, the customer will be fully liable for all return shipping fees incurred. Shipping fees for collection within South Africa are R50, re-delivery will be a further R50 (in total R100).

In the event of a return due to a G-10 Exclusive wear fault, G-10 will cover return shipping fees incurred.

To book in your return please contact info@g-10.co.za or book in your return collection here.

To return the goods/order, please click

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